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Operations

Learn how to handle check-ins, ticket validation, and live in-venue tasks at your locations.

Common Tasks​

Hostess Scanning​

Check in Customers at the door, create tickets for entry, and track visits.

Bar Redemption​

Validate tickets at the bar and apply Customer discounts to tabs.

Customer Lookup​

Quickly find Customer information, check card status, and view visit history.

Typical Workflow​

  1. Customer Arrives → Staff scans wallet pass at the door
  2. System Creates Ticket → Printed or displayed to the Customer
  3. Customer Orders at Bar → Staff scans ticket
  4. Discount Applied → Based on the Customer's tier and active offers
  5. End of Night → Review visit reports and fraud alerts

Best Practices​

  • Always verify the wallet pass is active before entry
  • Check ticket validity before applying discounts
  • Use Customer lookup for quick status checks
  • Review fraud alerts at end of night

Quick Reference​