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Platform Features

Explore all features of the HEDGES VIP platform for managing your Organization's membership program.

Core Features​

Customers​

View and manage VIP Customers, track visit history, and handle card status changes.

Card Tiers​

Create and configure membership tiers (Sapphire, Gold, Platinum) with different benefit levels.

Perks & Benefits​

Set up discount rules for cover charges and drinks based on card tiers and locations.

Coupons & Push Promotions​

Create time-limited coupons and push promotions for your VIP Customers.

Wallet Cards​

Issue Apple Wallet and Google Wallet passes that Customers can use for entry and discounts.

Staff​

Manage Org Admins, Location Admins, Staff, and Promoter accounts; assign roles and locations.

Fraud Prevention​

Monitor suspicious activity, track invalid scans, and prevent abuse of the system.

Feature Categories​

Customer Features:

  • Digital wallet passes
  • Automatic benefit application
  • Visit tracking and history
  • Tier-based rewards

Staff Features:

  • Quick Customer lookup
  • Hostess scanning and ticketing
  • Bar discount validation
  • Override capabilities

Admin Features:

  • Analytics and reporting
  • Tier configuration
  • Perk rule management
  • User access control

Getting the Most Out of HEDGES​

  1. Start Simple - Set up basic tiers and perks first
  2. Add Coupons - Create coupons and push promotions to drive engagement
  3. Monitor Fraud - Review alerts regularly
  4. Analyze Data - Use reports to optimize your program