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Bar Redemption

Learn how to validate tickets and apply VIP discounts at the bar.

What is Bar Redemption?​

Bar redemption is the process of:

  1. Validating a customer's ticket
  2. Applying their VIP card's discount to the tab
  3. Marking the ticket as redeemed (prevents reuse)

Before You Start​

Requirements​

  • Customer must have a valid ticket from door entry tonight
  • Ticket must be for your location only
  • Ticket can only be redeemed once (single tab)

Discount Rules​

What's included:

  • Beer
  • Wine
  • Liquor
  • Non-alcoholic drinks

What's excluded:

  • Bottle service
  • Food
  • Merchandise

How to Redeem a Ticket​

Step 1: Access Bar Redemption​

  1. Log in to the portal at www.hedgesvip.com
  2. You'll see the Bar Scanner interface
  3. Have the customer's ticket ready

Step 2: Scan or Enter Ticket Code​

Option A: Scan the Ticket

  1. Use your scanner to read the ticket barcode
  2. System validates automatically

Option B: Manual Entry

  1. Ask customer for their ticket code (printed on ticket)
  2. Enter the code in the text field
  3. Press Validate

Step 3: Review Validation Result​

Valid Ticket​

Ticket Valid
Customer: John Smith
Card Tier: Gold VIP
Discount: 20% off drinks
Location: Main Club
Business Date: 2026-02-17

What to do:

  1. Start the customer's tab as normal
  2. Apply the discount shown (e.g., 20% off)
  3. Process payment at end of night
  4. Ticket is automatically marked as redeemed

Invalid Ticket - Already Redeemed​

Already Redeemed
This ticket was used at 10:45 PM tonight
Bar Staff: Sarah

What to do:

  • Politely inform the customer
  • Explain they can only redeem once per night
  • If they believe it's an error, call a manager

Invalid Ticket - Wrong Location​

Wrong Location
This ticket is for: Downtown Location
Your location: Main Club

What to do:

  • Customer must go to the correct location
  • Each location has separate tickets
  • No cross-location redemptions allowed

Invalid Ticket - Wrong Date​

Expired Ticket
Ticket was for: 2026-02-16
Today is: 2026-02-17

What to do:

  • Tickets only valid for the night they're issued
  • Customer must get new entry scan at door tonight
  • Direct them back to door staff

Applying Discounts​

Discount Percentage by Card Tier​

The system shows the exact discount for each customer:

  • Silver VIP: 10% off drinks
  • Gold VIP: 20% off drinks
  • Platinum VIP: 30% off drinks

How to Calculate​

Example: Gold VIP (20% off)

Original tab: $100.00
Discount (20%): -$20.00
Final total: $80.00

POS System Integration​

If your POS connects to ClubVIP:

  • Discount applies automatically after ticket validation
  • Tab shows VIP discount line item
  • No manual calculation needed

If using manual POS:

  • Note the discount percentage from validation screen
  • Apply discount manually in your POS
  • Include "VIP Discount" notation on receipt

Common Scenarios​

Customer Lost Their Ticket​

Customer says: "I lost my ticket but I came in earlier."

What to do:

  1. Use Customer Lookup feature:
    • Click "Customer Lookup" tab
    • Enter their phone number or card code
    • System shows if they have a valid ticket tonight
  2. If valid ticket found:
    • Click "Redeem Ticket"
    • Proceeds normally
  3. If no ticket found:
    • Direct them back to door for re-entry scan

Customer Wants Multiple Tabs​

Customer says: "Can I open a second tab with my discount?"

Answer: No

  • One ticket = one tab redemption
  • Once redeemed, ticket cannot be reused
  • If they close tab and want to reopen, no discount on second tab

Customer Claims Discount is Wrong​

Customer says: "I should get 30% off but you said 20%."

What to do:

  1. Check validation screen - shows current card tier
  2. If customer upgraded recently, card may not reflect change yet
  3. Call manager to verify
  4. Manager can override discount if needed

Group with Multiple VIPs​

Each person redeems individually:

  • Each VIP gets their own discount on their own tab
  • One person can't combine discounts
  • Can't use one VIP's discount for the whole group

Manager Overrides​

When Overrides are Allowed​

Managers can override discounts for:

  • System errors or downtime
  • Card tier discrepancies
  • Service recovery
  • VIP complaints

How to Request Override​

  1. Click "Request Manager Override" button
  2. Manager enters their credentials
  3. Manager selects:
    • Override discount amount
    • Reason for override (required)
  4. System logs the override for audit
Manager Overrides are Logged

All overrides are recorded with:

  • Manager name
  • Original discount
  • Override amount
  • Reason provided
  • Timestamp

These are reviewed in audit reports.

Fraud Prevention​

Red Flags to Watch For​

Customer has multiple tickets

  • Only one ticket per person per night
  • Check if trying to redeem someone else's ticket

Ticket code is handwritten or altered

  • Legitimate tickets are printed or digital
  • Don't accept obviously modified tickets

Customer becomes aggressive about "special discount"

  • System shows the correct discount
  • Don't deviate without manager approval

If You Suspect Fraud​

  1. Stay calm and professional
  2. Call a manager immediately
  3. Do NOT process the redemption
  4. System tracks all failed validation attempts

Tips for Efficient Redemption​

Validate before opening tab

  • Confirm ticket is valid BEFORE customer orders
  • Prevents issues if ticket turns out to be invalid

Explain discount clearly

  • "You have a Gold VIP card with 20% off all drinks tonight"
  • Customer knows what to expect

Keep validated tickets

  • Store physical tickets in a secure location
  • Helps with any disputes later

Watch for common mistakes

  • Customer tries to use yesterday's ticket
  • Customer at wrong location
  • Ticket already used by someone else

Troubleshooting​

Validation Screen Won't Load​

  1. Check internet connection
  2. Refresh browser page
  3. Clear browser cache if problem persists
  4. Use backup validation process (call manager)

Discount Doesn't Apply Automatically​

If POS integration enabled:

  1. Verify ticket validated successfully (green checkmark)
  2. Check POS connection status
  3. Call IT support if issue continues

If manual discount:

  • Always use validation screen discount percentage
  • Double-check calculation
  • Enter as "VIP Discount" line item

Customer Claims They Already Paid​

Check redemption status:

  1. Enter ticket code
  2. Screen shows "Already Redeemed"
  3. Shows time and staff member who redeemed it
  4. Call manager if customer insists it's an error